What the FUCK??!! We just picked up cell phones. We figured we'd pick up the cheap (!!) Net 10 phones until the new iPhones are released; this was Sat. It is now Thursday. I have been able to use my phone for maybe 5 calls, and have had battery power for MAYBE 3 hours. Customer service FINALLY got back to me, and told me to call a number. I did. It took 30 FUCKING MINUTES TO ORDER A BATTERY. She repeated everything AT LEAST 2 times. And the end result? It's going to take 5-10 days for the package to get here that contains an air bill for me to SEND THE FUCKING PHONE IN. 5-10 days for it to get to where ever it's being sent to, and an additional 5-10 days for it to be returned, NOT including the time it takes to fix the damn thing. What the hell is this for customer service??
I don't think I'll be staying with Net 10 after I use my minutes - will undoubtedly expire while the phone is being serviced. I was too pissed to ask for the minutes to be on hold while the phone is being serviced, but will have to remember to call them before sending the phone out. Did I mention that today has been a horrible day with whining and screaming children?
I kid you not, Net 10's logo is: No Bills * No Annual Contracts * No Evil
4 comments:
Followup, we returned the phone and got our money back rather than bother with the mail in to the company thing.
Victory!
Um, no, not really. Somehow Q managed to get it to not accept incoming calls, and we don't know how to fix it. The keypad was locked at the time, and shouldn't have done anything. I think I'm going to use up the minutes, then mail the damn thing to the military (for their cell phones for overseas military people), and hope they have better luck with the stupid thing.
Just a tad grumpy about the whole thing....
Today I received a new phone in the mail. The customer service person I talked to told me that I would have to send my phone in, that a new phone couldn't be sent. Um. Hello? We wouldn't have sent the phone back if I'd been given that story. I don't think we would have, at least.
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